Scaling Your Business Through The Art of Leverage

Scaling Your Business Through The Art of Leverage

The simple truth is that one of the fastest ways to scale your business, is to leverage it. Just as simple  levers and pulleys can multiply our strength in the gym, the same is true in business, where you are multiplying your resources in order to gain and...
Getting To The Root Of The Problem

Getting To The Root Of The Problem

Unpredictable problems will always occur in a business.  These are often just symptoms of deeper issues.   The temptation is to fix the problem quickly and this could seem like a convenient solution.  However, in essence you are just papering over the...
How To Use Customer Insights To Increase Your Profits

How To Use Customer Insights To Increase Your Profits

In this short video, I explore why customer insights are vital in your business and how to use them to increase the financial value / profits of your business. Additionally, I provide some tips on how you can seek out those insights; the traps to avoid; and how to...
Are Refunds Just An Administrative Nightmare?

Are Refunds Just An Administrative Nightmare?

Q&A [Offering Guarantees / Refunds] I have picked this question as this is a something I get asked quite frequently and it came up again recently in conversation with one my coaching clients, who offers online as well as face-to-face services. Q. Is it really is...